Refund Policy and International Shipments
If you purchased a product from our website and wish to return it, you may request a refund within 30 days after your order has shipped.
To receive a full refund, the product must be returned to us in "new" condition - unused, unaltered, unworn and containing all original items (e.g., all components of The SEVENTY2 Survival System).
- We do not refund any shipping charges related to the shipping option you requested at the time you placed your order. All Shipping Insurance purchases are also non-refundable.
- You will be charged a $15 restocking fee to help cover the cost of shipping. We don't charge a restocking fee for defective items.
- Discounted items are final and cannot be returned or exchanged.
To return or exchange a product, visit our returns portal and enter your order number and zip code. Once your order is identified, follow the steps provided to print a return label.
Once we receive your return, allow 5-10 business days for the refund to be credited to your account. Your refund will be credited to the same card used to make the original purchase. We'll send you an email when our team has processed your refund so you know it's on the way.
To make an exchange, visit our returns portal. Exchanges must be made within 30 days after your order has shipped.
Apparel items can be exchanged for a different size. Backpacks can be exchanged for a different style or color. Gear, survival kits and kit contents can only be exchanged if broken or defective upon arrival.
Our returns portal will allow you to exchange one product for another and pay the difference. Any price differences will be accounted for at checkout. All items must be returned to us for examination before exchanges are fulfilled. Products must be returned to us in "new" condition, unused, unaltered, unworn and containing all original items (e.g., all components of The SEVENTY2®). Items not in “new” condition will not be refunded. There are no restocking fees for exchanges.
INTERNATIONAL SALES AND SHIPMENTS
We do sell and ship to customers located outside of the United States. Shipping prices listed at checkout DO NOT include customs charges. We do not cover any taxes, tariffs or customs charges that might be added to shipments upon delivery. All purchases made outside of the U.S. or Canada are non returnable. We cannot, and do not refund applicable customs charges or non-U.S. taxes or tariffs.
If you choose to return an item for store credit, you can choose to either receive that credit in the form of a gift card valid for shop our store during the returns process. If you choose to shop immediately, you will receive a $10 bonus to spend at that time. This bonus credit is not available for use in our regular store and must be used upon reception.
To return a product under warranty, follow instructions on our returns portal.
The following products have a one year warranty covering manufacturing defects under normal use during the warranty period: The Zeus, Rapid Raft, Triage Kit, First Aid Pro & Core. We will replace defective components in the SEVENTY2 and SEVENTY2 Pro survival kits, including the insert and shell. If a kit is missing parts, we will send new parts at no cost.
Apparel is not under warranty.
We will cover the cost of shipping for defective item returns and replacements. Photo evidence of physical defects might be required to receive a replacement product.